Wholesale Club FAQ
Terms and Conditions:
- New wholesalers will need to make their first purchase in the first month. Otherwise, the wholesaler will be revoked.
- Inactive wholesalers for 3 consecutive months will be revoked.
- In order to protect the benefit of wholesalers within a specific region, Chippy Chip MY will only deliver to locations initially registered under the chosen region/state.
- A change of state/region is permitted subject to availability of slots and limited to once annually.
- Wholesalers are only limited to West Malaysia locations.
- Wholesalers can sell higher than the recommended retail price (RRP) set at RM23. The recommendation is to a maximum of RM25 but selling higher than that is possible but not advised.
Here are the recommended margins:
1. Wholesale to Retailers: RM20 per can.
2. Wholesale to End Consumers: RM23-RM25 per can.
Product Exchanges (Valid within 14 days upon fulfillment) :
For delivered products that are either:
- Incorrect Item Delivered
- Product Faulty/Quality Issues
- Physical damage during delivery
Kindly email us at email@example.com so the team can initiate the returns process accordingly with the following details:
- Order Number
- Picture of Carton/Product (If incorrect item delivered/Product Faulty)
- Unboxing video to proof that products are not tampered. (If there is physical damage during delivery)
For other query's/questions, kindly email us at firstname.lastname@example.org.